Workshop Output Strategic Opportunity Report

Where AI can meet MBP Group across five brands and one operating platform.

A synthesis of the ideas your leaders generated — clustered into strategic themes, prioritized by impact and effort, and sequenced into a practical roadmap leadership can act on. Anchored to the revenue, cross-brand, and procurement priorities the leadership team and the Validor sponsors named going in.

72ideas surfaced
5functional pillars
7strategic themes
5operating brands
MARWIN HB&G MW360 SSI SUMMIT MBP GROUP
72
Ideas generated across the five MBP brands and functional areas
7
Cross-cutting strategic themes that emerged from the synthesis
8
Lighthouse opportunities identified as highest-leverage starting points
3
Implementation horizons: Now (0–3 mo), Next (3–9 mo), Later (9+ mo)
Executive Summary

What the room told us, in one paragraph.

The MBP leadership team sees AI as the lever to move from five brands operating in parallel to one platform operating in concert — and to take the friction out of the moments that today cost the most revenue. Across 72 ideas, three patterns stood out: collapsing the quote-to-order cycle (the team's top two voted ideas, plus a third on pricing strategy), activating cross-brand and cross-channel sales motion (M&A targeting, dealer lead-gen, new-market identification, customer scoring), and unifying the back office across acquisitions (procurement & supplier discovery, SKU rationalization, capacity & labor scheduling — the foundation the finance and supply-chain leadership are already laying).

The strongest opportunities aren't technology projects in isolation — they're places where AI unlocks something the operating leaders have been wanting to do for years but couldn't justify five times over. The CPQ use case the team took through the Canvas is the clearest example: a single template that, once proven at one BU, scales to all five. This report organizes the opportunities so the board can decide where to invest first.

Strategic Themes

Seven cross-cutting themes emerged from 72 raw ideas.

When we clustered the workshop output, the same big ideas kept showing up under different functional banners and different brands. These are the strategic threads worth pulling at the platform level.

Quote-to-Order Acceleration
14 ideas · Top voted #1, #2, #3

Quoting & take-off, RFQ-to-quote, CPQ automation, custom door pricing, visual stair quotes, profitability-driven pricing strategy. The room's clearest unified message: every brand bleeds revenue at the quote step, and AI is the tool to stop it.

Cross-Brand Revenue Engine
11 ideas · Customer Acquisition & Brand

M&A target analysis, dealer lead generation, customer identification & scoring, distribution-partner inventory recommendation, new-market conversion to pre-fab, identification of segments/verticals. The "stickiness between business units" the CEO named — operationalized.

Procurement & Production Operations
13 ideas · Operational Excellence

Find suppliers & generate RFP (#7 voted), SKU rationalization (#8), auto-schedule deliveries & labor (#9), production scheduling, capacity planning, enterprise spend / demand forecasting. MBP's ~$95M annual spend, now addressable as a single platform play.

Design & Take-Off Automation
8 ideas · Top voted #4

Design Automation (#4 voted), stairs configurator, quick visual stair quoting with in-context preview, take-offs for contractors, plan + spec to quote, preview products on/in home. The bridge between engineering capacity and sales speed — and a moat the five brands can build together.

Knowledge & Workforce Capability
12 ideas · Top voted #5

Product Knowledge Tribal (#5 voted), capturing long-term employee knowledge, cross-training, onboarding experience, IMR coaching, train-the-rep, succession planning, citizen innovation. The bench is aging across all five BUs — this theme is how the institutional knowledge survives the next decade.

Customer Experience & Engagement
10 ideas · Top voted #6

Live Chat close-to-human for sales & tech support (#6 voted), installation support, DIY videos, customized literature, social posts across 5+ brands, customer experience innovation, ease of doing business. The five brands' fragmented buyer experience, addressed as one.

Enterprise Intelligence Layer
7 ideas · Operational Excellence

"Ask MBP" — pull information from multiple sources via one tool, integrate One Stream into Copilot, financial close & analysis, Q&A parts selection, HR Bot for employee FAQs. The Copilot-compatible BI layer that respects the data-firewall decision and unifies the five ERP environments.

Top Voted Use-Cases

What the team chose to bet on.

After generating 72 ideas across the five pillars, participants voted on the ones they most wanted MBP Group to pursue first. These nine rose to the top — and the pattern leaves no ambiguity about where the operating leaders' energy is concentrated.

01
Customer Acquisition & Retention

Quoting & Take-off Process — the gateway every order has to pass through, automated end-to-end.

02
Operational Excellence

CPQ Automation — Configure, Price, Quote as a single agentic workflow across all five brands. This is the use case the team took through the AI Canvas.

03
Product & Service Innovation

Develop pricing strategies that increase profitability — move from cost-plus to AI-informed dynamic pricing.

04
Operational Excellence

Design Automation — drafters & engineering spend on standardizable design tasks, recovered.

05
Employee Development & Engagement

Product Knowledge Tribal — capture the long-tenured product knowledge before retirement-driven attrition takes it.

06
Product & Service Innovation

Live Chat — close-to-human conversational support for sales and tech, working across the five brands' product catalogs.

07
Operational Excellence

Find suppliers & generate RFP — automated sourcing & RFP draft, plugged directly into the platform's enterprise procurement build.

08
Operational Excellence

SKU Rationalization — find the long tail of low-velocity SKUs across all five brands and rationalize working capital.

09
Operational Excellence

Auto-schedule deliveries & labor allocation — the scheduling layer that smooths capacity across plants.

The pattern

Five of the nine top-voted ideas live in Operational Excellence, and the two highest-voted are both about the quote. The room agrees — across the five BU presidents and the corporate team — that the single biggest unit of value AI can deliver at MBP Group sits in the quote-to-order corridor: every brand quotes; every brand loses orders to slow or wrong quotes; every brand can share the same template once it works.

Two votes (#3 Pricing strategy, #6 Live Chat) reach beyond pure ops — toward margin expansion and customer experience. Both are differentiators that compound once the quote engine is running. And Product Knowledge Tribal (#5) is the room's quiet acknowledgment that the bench is aging and the platform can't afford to lose the institutional memory un-captured.

Vote distribution across pillars
Operational Excellence · 5 votes Product · 2 Acq · 1 Emp · 1
Prioritization

Impact vs. effort: where the leverage really sits.

Each dot is a strategic theme, placed by the value it can unlock at the platform level and the effort required to get there. Hover for detail. Quick Wins are where to start; Strategic Bets are where to plan.

Quick Wins
Strategic Bets
Fill-ins
Reconsider
Effort & Complexity →
Low
High
Low
High
↑ Impact
Customer Experience & Engagement
Live Chat & brand-aware content — Copilot-compatible, ship in weeks
Enterprise Intelligence Layer
"Ask MBP" Copilot agent over financial close + spend data
Quote-to-Order Acceleration
The CPQ canvas pick — biggest revenue lever, real integration build
Procurement & Production Ops
$95M spend addressable — 2–3% savings ≈ $2M/yr; multi-ERP build
Cross-Brand Revenue Engine
Stickiness between BUs — needs unified customer view to land fully
Design & Take-Off Automation
Frees drafters across all 5 BUs — compounds CPQ payoff
Knowledge & Workforce Capability
Tribal knowledge capture — modest build, multi-decade payoff
Quote-to-Order Acceleration
Cross-Brand Revenue Engine
Procurement & Production Ops
Design & Take-Off Automation
Knowledge & Workforce
Customer Experience
Enterprise Intelligence
Lighthouse Opportunities

Eight ideas worth a deeper look.

If MBP leadership only acts on a handful of opportunities in the next year, these are the ones we'd build a business case around first. Each is anchored in a real idea the team named — seven of them appear inside the top-voted nine, plus an enterprise foundation that quietly powers most of the others.

— Lighthouse 01 · Canvas focus
CPQ Automation — agentic Configure-Price-Quote (#2 voted)

A single AI-driven quote agent that ingests plan + spec input, applies BOM & design rules, computes pricing against material cost, stock, and internal profitability expectations, and returns a quote — touch-free where possible, sales-rep-assisted where needed. Built once at one BU, then templated to the other four. This is the use case the team took through the AI Canvas.

High impact Mid+ effort Now → Next
→ View AI Canvas Deep Dive
— Lighthouse 02
Quoting & Take-Off Process (#1 voted)

The companion to CPQ — automated take-off from drawings, plans, and customer specs, with AI extracting quantities, materials, and configurations. The "first mile" of the quote that today consumes a disproportionate amount of estimator time. Natural sibling pilot that runs alongside the CPQ canvas pick.

High impact Medium effort Now (0–3 mo)
— Lighthouse 03
Profitability-Driven Pricing Strategy (#3 voted)

Move from cost-plus and tribal pricing rules to AI-informed dynamic pricing that considers material cost movement, competitive position, customer segment, and order velocity. Doesn't automate pricing decisions — equips the commercial team with the leading indicators to make them. Pairs naturally with CPQ.

High impact Medium effort Next (3–9 mo)
— Lighthouse 04
Design Automation (#4 voted)

Drafters & engineering across the five BUs spend significant time on standardizable design — pocket-door framing variants, stair configurations, column & pergola spec sheets. AI-assisted design generation that takes a customer requirement and produces a manufacturable spec frees the drafter for the truly custom 20%.

High impact Medium effort Next (3–9 mo)
— Lighthouse 05
Find Suppliers & Generate RFP (#7 voted) — "Spend Map"

An AI sourcing agent that scans MBP's $95M annual spend across the five BUs' fragmented ERP environments, identifies overlapping vendors and unconsolidated categories, surfaces alternative suppliers, and drafts the RFPs. Two-to-three percent savings translates to ~$2M/year — and creates the foundation the platform's enterprise supply-chain function needs.

High impact · ~$2M/yr Medium effort Now (0–3 mo)
— Lighthouse 06
SKU Rationalization (#8 voted)

Across five brands sit thousands of SKUs that no longer earn their working-capital cost. An AI-powered analysis of velocity, margin, customer overlap, and engineering complexity produces a "keep / consolidate / sunset" recommendation per SKU — the kind of cross-BU cleanup the platform has wanted to do since acquisition but couldn't justify five times manually.

High impact Low effort Now (0–3 mo)
— Lighthouse 07
Cross-Brand "Revenue Bridge" — customer scoring & lead routing

An AI that scores existing customers across all five brands' books and identifies the right next product to pitch — a Marwin attic-stair customer who's a strong fit for HB&G columns, a Summit dealer who hasn't yet bought SSI spiral stairs. Operationalizes the platform-level ambition for "stickiness between business units." Highest-velocity lever on top-line growth in the near term.

High impact Medium effort Next (3–9 mo)
— Lighthouse 08
"Ask MBP" — platform BI agent inside Copilot

A natural-language agent that sits inside the existing Microsoft Copilot stack, connected to financial close (One Stream), order & inventory data per ERP, and the consolidated spend pipeline. Answers board-level questions in plain English — and forms the data backbone every other use case ultimately rides on. Foundational, but staffable inside Copilot policy.

Foundational High effort Next (3–9 mo)
← Back to Lighthouse Opportunities
Canvas Deep Dive · Lighthouse 01

The Lighthouse idea the team chose, under the microscope.

After generating the use-case list, the team chose to take CPQ Automation through the AI Use-Case Canvas — a structured exercise that pressure-tests an idea across thirteen dimensions before resources get committed. Here's what surfaced, in the team's own words.

High-Impact AI Use Case
CPQ Automation — an agentic Configure-Price-Quote workflow that compresses speed, throughput, and accuracy at the front door of every order.
POC 4–6 weeks MVP 8–12 weeks Full Product 16–20 wks+ High impact
Problem
What specific problem or challenge does this use case aim to solve?
Quoting is the slowest, least standardized, and most revenue-leaky step at every BU. The team named seven distinct symptoms that all point to the same underlying gap.
  • Speed — quote turnaround is too slow
  • Throughput — too few quotes per rep per day
  • Accuracy — pricing & spec errors
  • Price optimization / more options for the customer
  • Revenue increase — orders lost to slow or under-served quotes
  • Standardization of process across brands & reps
  • Cost per quote
Users
Who is the end user and how will they interact with the solution?
Both an internal-facing and an external-facing tool — same engine, multiple front doors.
  • Sales Reps
  • CSRs (customer service reps)
  • Customers — distributors, end-users, contractors, field operators
Data
What input data is needed for this use case?
Seven data inputs the team named — most already exist in the BU ERPs but live in silos and aren't structured for AI consumption today.
  • Material costs
  • BOMs (bills of materials)
  • Design parameters
  • Stock / inventory positions
  • Production time
  • Codes (product codes, building codes)
  • Internal profitability expectations
Data prep — pulling these together cleanly across ERPs — is the most under-estimated piece of work in this canvas.
Integration
Where does the use case fit within the existing infrastructure and how will humans interact with it?
Sits adjacent to the ERP (NetSuite) and reaches customers through both the ecomm storefront and the customer portal, with email as the everyday touchpoint.
  • Ecomm storefront
  • Customer portal
  • NetSuite-adjacent
  • Email
Risks
Any compliance, reputational or competency risks to address?
  • Data integrity — bad inputs produce wrong quotes
  • Pricing data leakage / scraping — competitive exposure
Both risks are governable — the data-firewall posture MBP already has in place applies here.
Stakeholders
Who are the people or units impacted by this use case?
A four-way stakeholder map across the operating model — Ops, Sales, Engineering, and the Customer. Strong cross-functional ownership will be the make-or-break.
  • Operations
  • Sales
  • Engineering
  • Customers
Value Prop
How does this use case add value to the business?
Four value vectors the team named — clean ladder from operational efficiency to durable commercial advantage.
  • Touch-free sales (where appropriate)
  • Expanded design capabilities
  • Better resource allocation (drafters, reps, CSRs)
  • Sustainable, scalable sales motion
AI Solution
What types of AI (GenAI, NLP, ML, CV) are being applied?
A mixed AI stack — rule-based pricing logic combined with ML predictions, fed by a robust data-engineering & ETL backbone and surfaced through Copilot-compatible integrations.
  • Pricing & configuration algorithms
  • ML (machine learning) for demand & conversion modeling
  • Data Engineering layer
  • Integrations (ERP, portal, ecomm, email)
  • ETL pipelines across BU data sources
Flow noted by team: Data Engineering → ETL → AI engine
Resources
What human, data, infrastructure or technical resources are required?
  • Finance — for profitability rules & margin guardrails
  • Drafters — to encode the design logic
  • SMEs — the long-tenured product experts
  • Sales — to validate quote flows & rep workflows
  • Customer Service — to design the assisted-quote experience
Challenges
What are potential roadblocks?
  • Data access across BU ERPs
  • Budget — funding the build alongside ongoing operations
  • Bandwidth — competing priorities at each BU
  • Infrastructure — the data & integration plumbing
Metrics & KPIs
How will success be measured?
A clean four-metric scoreboard the team named — two volume signals, one commercial signal, one cycle-time signal. Board-presentable from day one.
  • Number of quotes per day / week
  • Increased sales / revenue
  • Conversion rate (quote → order)
  • Cycle time (request → quote sent)
Costs & ROI
What are the costs of development and maintenance? When can we expect an ROI?
The team mapped the ROI logic in one clean line: faster responses → higher conversions → additional revenue raised because of the new process. Build cost is real but recoverable within the first full year if the conversion lift hits even the lower end of the team's expectations.
  • Additional revenue raised because of the new process
  • Faster responses resulting in higher conversion rates
  • Mid-range build cost — data, integration, and AI engine
  • ROI tracked monthly against the four-metric scoreboard
Timeline
What is the expected timeline for implementation?
A clean three-phase rollout the team agreed on — POC first at one BU, MVP second, then full product across all five brands.
  • POC: 4–6 weeks
  • MVP: 8–12 weeks
  • Full Product: 16–20 weeks onwards
A note on this canvas. The thirteen fields above were filled in by the MBP Group team during the workshop — captured here in their own words. The next move is to take this canvas into a POC scoping conversation with one anchor BU (the room is the right place to decide which), with Finance, Sales, Drafters, SMEs, and Customer Service as the cross-functional team — and the CEO, CFO, and the Validor sponsors as the executive backers. A 4–6 week POC is the explicit first checkpoint, and the four-metric scoreboard is board-ready from day one.
Implementation Roadmap

A practical sequencing: Now, Next, Later.

Built to balance momentum with foundation-laying. Now gives the team early wins and confidence — and lands the CPQ POC. Next builds the platform layer (cross-brand revenue, pricing engine, "Ask MBP" agent). Later is where the multi-year transformation lives.

01
Now · 0–3 months
Build momentum
Low-effort high-trust wins — plus the POC for the canvas pick.
  • CPQ Automation POC (4–6 weeks) — the canvas focus, one anchor BU
  • Quoting & take-off pilot (#1 voted) at the same BU
  • SKU rationalization analysis across all 5 brands (#8 voted)
  • "Spend Map" — supplier & RFP discovery on $95M total spend (#7 voted)
  • Live Chat MVP on one brand's most-trafficked product line (#6 voted)
  • Tribal knowledge capture pilot — record & index 10 senior SMEs (#5 voted)
02
Next · 3–9 months
Build the platform
Foundations that unlock the bigger ambitions.
  • CPQ MVP (8–12 weeks) + roll-out to a second BU (16–20 weeks+)
  • Profitability-driven pricing engine (#3 voted)
  • Design Automation pilot at one BU (#4 voted)
  • Cross-Brand "Revenue Bridge" — customer scoring & lead routing
  • "Ask MBP" Copilot agent over financial close + spend data
  • Auto-schedule deliveries & labor allocation pilot (#9 voted)
03
Later · 9+ months
Build the platform-of-platforms
The multi-year ambitions that make MBP look different.
  • CPQ & Design Automation live across all 5 brands
  • Unified customer view across the platform (the cross-brand foundation)
  • Visual stair / column / millwork preview in the home — buyer-facing
  • Enterprise-wide capacity & demand-forecasting AI
  • M&A target-analysis agent — pipeline for the next acquisition wave
  • AI-forward positioning as a platform & PE differentiator
All Ideas

Every idea the team surfaced.

All 72 ideas, preserved in the team's own language. Filter by pillar to see what came up where.

Filter:
What's Next

Five concrete moves for leadership.

Suggestions for turning this report from a workshop output into a board-supported decision — and a 90-day plan.

1

Green-light the CPQ POC at one anchor BU in the next 30 days

The room chose this use case for the canvas — and the canvas above gives you a 4–6 week POC plan. Pick the anchor BU (Marwin, HB&G, or Summit are the obvious candidates given quote volume), stand up a cross-functional team — Sales, Finance, Drafters, SMEs, Customer Service — and use the POC to prove the four-metric scoreboard before committing to MVP and BU #2.

2

Name an AI champion at each of the five BUs

The five BU presidents are the natural owners, but each BU also needs a working-level champion who can carry the agenda day-to-day — typically a Director of Ops or Commercial. Naming them this month gives the platform a network of advocates instead of a single point of failure at corporate.

3

Commission the "Spend Map" sprint alongside the enterprise procurement build

An enterprise supply-chain function is already being stood up at the platform level; the "find suppliers & generate RFP" agent (#7 voted) is the natural AI complement. A 2–3 week scoping sprint now turns $95M of unconsolidated spend into a sourcing pipeline — and creates a fast, defensible $1.5–2M/yr cost-out win that doesn't depend on CPQ shipping.

4

Frame the platform AI story for Validor & the next acquisition

The story is the same one the board wants to hear: MBP doesn't just acquire — MBP integrates and compounds. AI is now the mechanism. The CPQ template, the "Revenue Bridge," the "Spend Map" — every one of them gets better at each new acquisition. That's a platform thesis worth telling externally, well before the build is done.

5

Set a 90-day check-in

Revisit this report with the team in three months. What landed? What didn't? Did the CPQ POC ship? Did the Spend Map produce a vendor list? Which BU is leaning in hardest, and which one needs help? Treat this as a living artifact, not a one-time deliverable — and the natural moment to scope the next engagement.